Return Policy
If you are not completely satisfied with your purchase, you may return your bird feeder for a refund.
30-Day Returns
How to Start a Return
To initiate a return, please contact us within 30 days of receiving your order. We will provide instructions for returning your item.
Refunds
Once your return is received and inspected, we will issue a full refund for the cost of the feeder. Original shipping charges are non-refundable. Refunds will be issued to your original payment method. Please allow several business days for processing, depending on your payment provider.
Return Shipping
Customers are responsible for return shipping costs unless the item is damaged or defective upon arrival.
30-Day Returns
- Returns are accepted within 30 days of delivery.
- Items must be:
- Unused
- In the same condition as received
- Returned in original packaging, when possible
How to Start a Return
To initiate a return, please contact us within 30 days of receiving your order. We will provide instructions for returning your item.
Refunds
Once your return is received and inspected, we will issue a full refund for the cost of the feeder. Original shipping charges are non-refundable. Refunds will be issued to your original payment method. Please allow several business days for processing, depending on your payment provider.
Return Shipping
Customers are responsible for return shipping costs unless the item is damaged or defective upon arrival.
Damaged or Defective Item Policy
We carefully inspect and package every order before shipment. All orders are shipped via UPS and include up to $100 in insurance coverage.
Reporting an Issue
If your item arrives damaged or defective, please contact us within 72 hours of delivery. Claims submitted after this timeframe may not qualify for resolution.
Required Documentation
To help us file a claim and resolve the issue quickly, please provide:
For additional documentation guidelines, visit: https://www.ups.com/us/en/support/file-a-claim.page
Return of Damaged Items
In some cases, we may request that the original item be returned as part of the claims or resolution process. If a return is required and not completed, we reserve the right to reverse a refund or charge for a replacement item.
Reporting an Issue
If your item arrives damaged or defective, please contact us within 72 hours of delivery. Claims submitted after this timeframe may not qualify for resolution.
Required Documentation
To help us file a claim and resolve the issue quickly, please provide:
- Clear photos of the shipping box (all sides visible)
- Clear photos of the damaged or defective product
- A photo of the shipping label
- Photo of box manufacturer certificate (BMC) stamp
- Any relevant details about the package condition upon arrival
For additional documentation guidelines, visit: https://www.ups.com/us/en/support/file-a-claim.page
Return of Damaged Items
In some cases, we may request that the original item be returned as part of the claims or resolution process. If a return is required and not completed, we reserve the right to reverse a refund or charge for a replacement item.
General Conditions
• We reserve the right to deny returns that do not meet the conditions outlined above.
• Items showing signs of use, damage caused after delivery, or improper handling may not qualify for a refund or replacement.
• Refunds and replacements are issued at our discretion based on inspection and documentation.
• Policies are subject to change without notice.
Contact Us
If you have any questions about returns or damaged items, please contact us directly. We’re always happy to help and will do our best to make things right.
• We reserve the right to deny returns that do not meet the conditions outlined above.
• Items showing signs of use, damage caused after delivery, or improper handling may not qualify for a refund or replacement.
• Refunds and replacements are issued at our discretion based on inspection and documentation.
• Policies are subject to change without notice.
Contact Us
If you have any questions about returns or damaged items, please contact us directly. We’re always happy to help and will do our best to make things right.